Shipping policy
SHIPPING & RETURNS
Returns & Exchanges
As a growing business, I am always learning and completely open to feedback. If your order is anything less than perfect, please reach out to me and allow me to figure out a solution for your situation. It is never my intention to make anyone unhappy with my work, so I will be diligent in ensuring that you are happy with your purchase.
Returns are available if initiated within 5 business days of receipt if all items are returned in their original UN-USED condition. Return shipping is the responsibility of the buyer. Returns due to damage after delivery will not be accepted. If items are damaged during shipping, they will be replaced at no additional charge. Photos of damage is required for return approval. Pending—unfulfilled orders may be canceled without penalty.
Shipping Policies
Soap and Happiness accepts orders 24 hours a day, every day of the week. Orders are processed in the order that they are received. All orders are shipped from our location in Fort Wayne In. via USPS. Soap and Happiness ships to all 50 U.S. states.
Standard processing
All orders are processed, verified, and shipped within time for orders is 2-4 business days. Transit times will vary depending on location. It is usually within 1-5 days for domestic shipping.
Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.
*Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day shipping does not guarantee you will receive it the day after you place your order.
You can track your package using the supplied tracking number.
How Much is Shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
International Shipping
Please email for availability info@soapandhappiness.com
Lost or stolen packaging
If the package shows delivered to your address but is missing you must report the lost package to USPS. If the package is declared as stolen, you must report the package as stolen to your local police department. We are not responsible for stolen packages. If your package is lost via the US Postal Service, please let us know and we can launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. We do not take responsibility for lost or stolen packages if the customer chooses to have their package shipped to a third-party carrier - transport or courier company.
Damaged Packages
Damaged packages are rare but, in the case, you may receive one, we ask that you contact us within 48 hours of delivery confirmation to report any damages to your product. We handle damage claims on a case-by-case basis. We are not responsible for damaged packages. We pack and ship our products neatly and securely. We will handle filing a claim on your behalf and if we feel this was a packaging mistake on our end, we will gladly reship the damaged products free of charge. Please contact us if you have any issues!
Thank you for your patronage at Soap and Happiness 🧼🥰